The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations free ebook download.

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The Customer Service Survival Kit: What to Say to Defuse Even the Worst Customer Situations free ebook download

Category:
Management

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Catalogue

Author(s):	Richard S. Gallagher and Carol Roth

Date:	2013	Format:	EPUB	Language:	English	ISBN/ASIN:	0814431836
Pages:	1	OCR:		Quality:		ISBN13:
Uploader:	Gustavi	Upload Date:	12/29/2018 1:52:26 AM

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The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit "explains how to use the right words to turn volatile scenarios into calm and productive customer encounters. Anyone can learn this delicate art with the book's blend of clear techniques, lessons from behavioral science, case studies, situation-specific advice, and practice exercises. Readers will discover: - The power of leaning into criticism - Trigger phrases that can make bad situations worse - The secret to helping people feel deeply heard in a crisis - How to use the divide-and-conquer approach to safely deliver bad news - Indispensable problem-solving tools - How to become immune to intimidation - How to wrap up transactions so that customers are happy - And more! Best yet, learning to handle worst-case scenarios has the spillover effect of boosting the skills and confidence needed to deal effectively with ANY customerthe key to radical improvements in every organization.

Links Table

	Title	Link	Size (MB)	Thank to
2374281	Book	http://katfile.com/391h4o66m527/08144318...	1.20	Gustavi
2374282	Book	http://hulkload.com/8kj2l31thekz...	1.20	Gustavi
2374283	Book	https://www.up-4.net/sbh5zqvuruh9...	1.20	Gustavi

Tags: Customer Defuse Even Service Situations Survival Worst

Title	Link	Password	Size	Reason

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