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Description of  ITIL V3 Foundation Complete Certification Guidebook

ITIL V3 Foundation Complete Certification Guidebook : ITIL V3 Study Guide to Pass In First Attempt The Information Technology Infrastructure Library (ITIL) has become the conventional framework for the IT service industry. In this book, the author explains what ITIL is and how it can help align IT services with the needs of your organization. The book is comprised of eight modules, drawn from ITIL objectives that follow the phases of the service lifecycle. The author explains the key principles, models, and ideas behind the ITIL model of service management, and then dives deep into the life-cycle methods, from business-relationship management to problem management and by using some using real-world examples.