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Description of  Customer Service Success Course

Published 3/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 4.22 GB | Duration: 1h 49m The 6 Keys To Deliver a World-Class Experience What you'll learn How to deliver a world-class customer service experience regardless of what is going on around you. How to build positive relationships with your customers in 30-seconds or less. How to turn upset customers into raving fans that will never leave you. How to create 5-star reviews online even if you have struggled with low ratings in the past. How to create a never-ending stream of referrals and repeat customers. Requirements No Customer Service Experience needed. You will learn everything you need to know. Description Customer Service is crucial to the success of every business. Improving the quality of your customer experiences can give you a loyal customer base, spread the word about your stellar reputation and ultimately increase your business revenues. High performing frontline workers who consistently impress can get on the career fast track to supervisory and management positions. In this online course, you will discover the 6 essentials to excellent customer service to maintain happy customers and clients who will never leave you for the competition. Here are the learning objectives:1. How to deliver a world-class customer service experience regardless of what is going on around you.2. How to build positive relationships with your customers in 30-seconds or less.3. How to Turn Upset Customers into raving fans that will never leave you.4. How to create a 5-star reviews online even if you have struggled with low ratings in the past.5. How to create a never ending stream of referrals and repeat customers.By mastering these key principles and techniques, participants will be equipped to consistently deliver exceptional customer experiences, leading to increased customer loyalty, positive reviews, and sustainable business growth. This course provides essential skills and insights for anyone seeking to excel in customer service roles and advance in their professional journey. Overview Section 1: Introduction Lecture 1 Welcome to the Customer Service Success Course Section 2: Why Customer Service is Important To Your Business Lecture 2 Distinguish Lecture 3 Review Websites Lecture 4 Allow Your Business to Exist Section 3: The Psychology of Customer Service Lecture 5 Mission and Values Lecture 6 The Psychology of your Customers Lecture 7 The Psychology of You Section 4: Understanding in Customer Service Lecture 8 Intelligent Questions Lecture 9 Listen Intently Lecture 10 Verbal and Non Verbal Ques Section 5: Response and Responsibility Lecture 11 Reassure the Customer Lecture 12 Respond Quickly Lecture 13 Respond Positively Section 6: Empathy in Customer Service Lecture 14 Someone Else's Shoes Lecture 15 Recall a Similiar Situation Lecture 16 Show Concern Section 7: Clarify, Clarify and Clarify Lecture 17 Repeat The Request Lecture 18 Confirm Desired Outcome Lecture 19 Repeat The Solution Section 8: Deliver the Solutions Lecture 20 Deliver Lecture 21 Anticipate Future Customer Needs Lecture 22 Follow-up Retail Frontline Workers,Small Business Owners,Customer Service Representatives,Retail Supervisors and Managers,Restaurant, Wait Staff and Servers,Restaurant Owners