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The Come Back Culture: 10 Business Practices That Create Lifelong Customers
Everything equal, customers choose whether they will return based on the feeling they get when interacting with your brand. Research reveals that a high number of customers will go through the trouble of switching brands due to a bad customer experience. Great businesses know how to make a customer feel seen, understood, and valued. Those satisfied customers trust you more and come back and they tell their friends. Backed by plenty of on-the-ground research and illustrated with real-life examples, Read more