IT Outsourcing and Supplier Management

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Description of IT Outsourcing and Supplier Management

Maximise your IT supplier ecosystem and build win-win relationships
What you'll learn
Formulate a forward-looking sourcing and supplier management strategy
Select suppliers using a systematic, evidence-based process
Craft and negotiate win-win contracts
Effectively onboard and transition-in suppliers
Manage and develop positive, constructive supplier relationships
Evaluate and manage supplier performance
Requirements
Some IT experience either as a client or a supplier is desirable.
Description
Most companies rely on external suppliers to deliver IT services and solutions. With digitisation, new technologies and IT complexity, companies will become increasingly dependent on external suppliers. Outsourcing in financial services has become a norm, with banks and financial institutions often signing large, long-term deals with IT providers. Those suppliers can either be a source of endless frustration, strategic business enablers or anything in-between. The industry data suggests that the expectations from outsourcing and suppliers are frequently not met. Getting the most out of suppliers and building win-win relationships can make all the difference. Companies like Apple and Nike have shown how well-managed supplier ecosystems are integral to success and competitive advantage. There are success stories and best practices that organisations can learn from and take advantage of. This course is designed with that in mind. The target audience for this course are those who are involved in IT outsourcing and external services, whether as a member of the supplier or client team.The course is organised as follows:Globalisation, outsourcing and supplier ecosystemsOutsourcing and supplier strategySupplier selectionContracts and negotiationSupplier onboarding and transitionManaging supplier relationshipsEvaluating supplier performanceThe video content is recorded as short, easy-to-digest modules to help learners navigate the course and refer back to individual topics that they might find useful.Note: This course was originally designed as a graduate course for the MSc programme @ Nanyang Technological University (NTU), Singapore. As an in-class course, it has benefited hundreds of IT professionals. The course will be updated with new materials as appropriate.
Who this course is for
Those involved in working with suppliers delivering IT-related services.
Those involved in working with clients as a supplier delivering IT-related services.
Those involved in account management or project management in IT-related fields.
Those seeking to prepare themselves for client or supplier facing roles.