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Description of  Emotional Intelligence In Customer Service And Sales

Published 3/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 454.16 MB | Duration: 0h 42m Create An Emotionally Intelligent Sales Team To Build Better Customer Relationships And Improve Sales Results What you'll learn Understand what emotional intelligence is. Learn the types of emotional intelligence. Use emotional intelligence to improve sales. The ways you can build rapport with your customers. Recognise how to improve your company's customer service. Techniques to improve your self-awareness using emotional intelligence. Requirements No specific requirements. Description Overview Section 1: Introduction Lecture 1 Introduction To Emotional Intelligence In Customer Service And Sales Section 2: Emotional Intelligence In Customer Service And Sales Lecture 2 Emotional Intelligence, Customer Service And Sales Lecture 3 Customer Service And Emotional Triggers Lecture 4 Emotional Intelligence And Rapport Building Lecture 5 The Benefits Of Emotional Intelligence To Customer Service Lecture 6 How To Develop Self-Awareness And Emotional Intelligence Section 3: Conclusion Lecture 7 Conclusion Salespeople who want to learn how their attitude and emotions towards selling influence their sales success.,Business owners who want to create an emotionally intelligent sales team.,Entrepreneurs who want to improve their interpersonal skills.,Sales executives who want to learn how their emotional quotient affects their sales ability.,Marketing professionals who want to understand how to use emotions to appeal to customers.,Professionals looking to build relationships with their clients.