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Description of  Complete Itil 4 Foundation Certification Course & Practices

Published 3/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 971.57 MB | Duration: 4h 4m Understand the value of ITSM in the organization and prepare the ITSM Foundation certification in a weekend What you'll learn IT Service Management key concepts Guiding principles 4 dimensions practices prepare for the certification Requirements No prerequisites to take this course Description Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.Not Affiliated with or Endorsed by AXELOSNon-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.Unlock the Secrets of IT Service Management with ITSM Foundation CertificationIn today's fast-paced and ever-evolving digital landscape, efficient IT service delivery is crucial for organizations of all sizes and industries to succeed. ITSM Foundation, the latest version of the world's leading IT service management framework, provides a comprehensive set of best practices for organizations to manage their IT services effectively and deliver value to their customers.Enhance Your IT Expertise and Advance Your CareerThis comprehensive 4-hour course will equip you with the knowledge and skills you need to:- Understand the core concepts of IT service management- Grasp the ITSM Foundation framework, including the Four Dimensions, Guiding Principles, Service Value System, and IT Service Management Best Practices- Create value for customers through IT services- Manage service offerings and relationships effectively- Achieve desired outcomes and mitigate risks- Measure the utility and warranty of IT servicesThis course is designed for:IT professionals who want to gain a foundational understanding of ITSM and its role in IT service managementIndividuals seeking to embark on their ITSM certification journeyProfessionals looking to enhance their IT knowledge and skillsAnyone who wants to contribute to the implementation of ITSM practices in their organizationUpon successful completion of this course, you will:- Earn the ITSM Foundation certification, a globally recognized credential that demonstrates your proficiency in IT service management- Enhance your understanding of the latest ITSM framework and its impact on IT operations- Gain the skills to effectively manage IT services and deliver value to customers- Strengthen your career prospects and open up new opportunities in the IT industry- Practice exams to prepare for the exam day Overview Section 1: Introduction Lecture 1 Introduction Lecture 2 5 reasons to get certified Lecture 3 Course Mastery: Your Guide to Learning Success Lecture 4 Get The Training Slides Lecture 5 The ITIL 4 Foundation Exam Lecture 6 Why A New ITIL Section 2: Service Management : Key Concepts Lecture 7 Introduction Lecture 8 Learning Objectives Lecture 9 The need for Service Management Lecture 10 Understanding Value Lecture 11 Value Co-Creation Lecture 12 Value Co-Creation forms Lecture 13 Example : Value Co-Creation Lecture 14 Example : Value And Stakeholders Lecture 15 Service, Costs and Risks Lecture 16 Outputs facilitate Outcomes Lecture 17 Utility And Warranty Lecture 18 Example : Risks and Costs Lecture 19 Service Relationships Lecture 20 Example : Service Consumption and Provision Lecture 21 Services And Products Lecture 22 Example : Services And Products Lecture 23 Outputs vs Outcomes and Watermelon Effect Lecture 24 Service Offering Lecture 25 Summary Section 3: The 4 Dimensions Of IT Service Management Lecture 27 Introduction Lecture 28 Organization And People Lecture 29 Information And Technology Lecture 30 Cloud Computing Lecture 31 Partners And Suppliers Lecture 32 Value Streams And Processes Lecture 33 External Factors Lecture 34 Example : External Factors Lecture 35 Example : 4 Dimensions Lecture 36 Summary Section 4: The ITIL Service Value System Lecture 38 Learning Objectives Lecture 39 The Service Value System Lecture 40 Inputs and Outcomes of the SVS Lecture 41 The 7 Guiding Principles Lecture 49 Governance Lecture 50 Service Value Chain Lecture 53 Practices Lecture 54 Continual Improvement Lecture 55 Example : Service Value System Section 5: The ITIL Practices Lecture 57 Introduction and Learning Objectives Lecture 58 What Is A Practice ? Lecture 59 General Management Practices Lecture 60 Continual Improvement Lecture 61 Information Security Management Lecture 62 Relationship Management Lecture 63 Supplier Management Lecture 64 Service Management Practices Lecture 65 Availability Management Lecture 66 Capacity And Performance Management Lecture 67 Change Enablement Lecture 68 The Evolution Of Change Lecture 70 Incident Management Lecture 71 Example :Incident Management Lecture 72 IT Asset Management Lecture 73 Monitoring And Event Management Lecture 75 Problem Management Lecture 76 Example :Problem Management Lecture 77 Incident Vs Problem Lecture 78 Release Management Lecture 79 Service Configuration Management Lecture 80 IT Asset Vs CI Lecture 81 Service Continuity Management Lecture 82 Service Desk Lecture 83 Example :Service Desk Lecture 84 Service Level Management Lecture 85 SLA :Service Level Agreement Lecture 86 Service Request Management Lecture 88 Technical Management Practices Lecture 89 Deployment Management Lecture 90 Deployment Vs Release Lecture 91 Summary Anyone who needs to start a career in IT,Anyone looking to get certified,IT students,IT professionals,IT manager