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Business Process Reengineering for the Use of Distance Learning at Bell Canada
Tammy Whalen is a Senior Consultant at Bell Learning Solutions, a business unit of Bell Canada. Sheis also a graduate student in the Master of Business Administration program at the University of Ottawa andis writing her thesis on the business case for distance learning.David Wright is a Full Professor at the University of Ottawa. He has provided distance education usinga variety of technologies and is currently sponsored by Industry Canada to investigate cost effective distanceeducation alternatives and their economic impact. He has 25 fully refereed publications in a range of journals,as well as conference papers, and is the author of the book Broadband: Business Services, Technologies andStrategic Impact published by Artech House, Boston. He is cited in “Who’s Who in the World”and in “Who’sWho in Science and Engineering”.