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Be A Great It Operations Manager Strategies And Techniques
Published 3/2024 MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz Language: English | Size: 13.09 GB | Duration: 10h 39m Navigating the Digital Landscape: Essential Skills for IT Operations Excellence What you'll learn IT Operations Management IT Infrastructure Management Incident Response and Problem Resolution Security and Compliance in IT Operations Team Leadership and Collaboration Requirements Basic IT Knowledge Familiarity with IT Infrastructure Comfort with Technology Tools Description Welcome to this IT Ops Manager training course designed to empower professionals in mastering efficient and resilient IT operations. We will explore foundational IT infrastructure principles, strategic alignment with business goals, operational efficiency, incident response, cybersecurity, and emerging technologies. You'll gain a deeper understanding of IT operations management.Some of the topics that we'll cover include - Foundations of IT Operations Management:Explore the fundamental principles of IT infrastructure.Understand the interplay between hardware, software, networks, and security.Develop a solid foundation for effective decision-making in a complex technological landscape.Operational Efficiency and Performance Optimization:Streamline processes and optimize workflows for enhanced performance.Monitor and manage system performance to meet organizational expectations.Incident Response and Problem Resolution:Master incident response strategies for minimizing downtime.Develop effective problem-solving techniques and troubleshooting protocols.Team Leadership and Collaboration:Cultivate strong leadership skills for managing IT teams.Foster a collaborative team culture and promote innovation.Cybersecurity Best Practices:Gain comprehensive insights into cybersecurity principles.Learn to safeguard organizational assets and maintain a secure IT environment.Continuous Improvement and Adaptability:Embrace the concept of continuous improvement in IT operations.Cultivate adaptability to navigate the evolving IT landscape.From understanding the foundations of IT infrastructure to mastering incident response, cybersecurity best practices, and emerging technologies, each module is designed to equip you with practical skills and strategic insights. Our goal is not just to impart knowledge but to empower you to lead your teams confidently in the dynamic world of information technology. Overview Section 1: What is IT Operations Management? Lecture 1 Welcome Lecture 2 What's an IT Operations Manager Lecture 3 Different IT Manager Types Section 2: IT Service Management (ITSM) Lecture 4 ITIL framework and best practices Lecture 5 IT Support Levels 1, 2, 3 Lecture 6 Service Desk Operations Lecture 7 Tickets: Incidents and Service Requests Lecture 8 Customers & Stakeholders Lecture 9 Service level agreements (SLAs) Section 3: End-User Support Lecture 10 Managing Devices Lecture 11 BYOD?? Lecture 12 About Operating Systems Lecture 13 SOE Development Lecture 14 Office / Desk Phones Lecture 15 Printer, Scanner & Copier Management Lecture 16 Application Management Lecture 17 Approved Applications Lecture 18 Spare Equipment Section 4: About the Tech, Hardware and Software Lecture 19 Importance of IT Ops + Uptime Lecture 20 Tech Types: On-premises, Cloud, Hybrid Lecture 21 Where Infrastructure Lives Lecture 22 Physical vs Virtual Server Lecture 23 Servers in the Cloud Lecture 24 Network Protocols and Standards Lecture 25 Talking SAN's Lecture 26 SAN vs NAS - What's the Difference Section 5: Domain Services Lecture 27 What is a Domain? Lecture 28 About Active Directory Lecture 29 Domain Name Systems (DNS) Lecture 30 Purpose of DHCP Section 6: Setting up New Users & Onboarding Lecture 31 Onboarding Processes Lecture 32 Inductions Section 7: Security, Monitoring & Compliance Lecture 33 Importance of Protecting Your Systems Lecture 34 Desktop + Laptop Security Lecture 35 Importance of Patching Lecture 36 Network Security Devices Lecture 37 Vulnerability Assessment and Management Lecture 38 Cybersecurity Audits Lecture 39 Physical Security Section 8: Backups and DR Lecture 40 Backup Strategies Lecture 41 End-User Backups Lecture 42 The 3-2-1 Rule Lecture 43 Disaster Recovery Plan Section 9: Training and Knowledge Base Lecture 44 Staff Education and Training Lecture 45 Level 0 support Lecture 46 Cybersecurity Awareness and Training Lecture 47 Cybersecurity Training Implementation and Plan Section 10: Team Leadership and Communication Lecture 48 Team Management Lecture 49 Team and System Knowledge Lecture 50 Lead by Example Lecture 51 Key performance indicators (KPIs) Section 11: IT Governance, Finances and Compliance Lecture 52 IT Governance Lecture 53 Money and Budgets Lecture 54 Meetings are Important Lecture 55 Reporting Lecture 56 Documentation is Key Lecture 57 Vendors & Suppliers relationships Lecture 58 Agreements, Contracts Lecture 59 Asset Registers Lecture 60 Data Retention Policy Lecture 61 Modern Systems - 3-5 year lifecycle Section 12: Professional Development Lecture 62 Know The Tech Lecture 63 Ensure You Are Organised Lecture 64 High Performance Teams Lecture 65 Delegating Lecture 66 Using Mistakes Lecture 67 Keep Updated Lecture 68 Keeping it Simple Lecture 69 Be Understanding Section 13: What Now? Lecture 70 What Now? IT Pros Seeking Leadership Roles,System Administrators and Engineers,Technicians and Support Analysts,Professionals Involved in IT Service Management