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Description of  Why Are There Snowblowers in Miami?: Transform Your Business Using the Five Principles of Engagement

Just miles from the beach, Sears Executive, Steve Goldstein was shocked to find four snow blowers for sale in the Garden Center of their Miami store. Speaking with a salesman, he learned that this was not a one-time mistake - they were being shipped to and returned from the store for thirty years. This one story became a metaphor to Steve for the dysfunction in most companies, large and small. Whether it's having snow blowers for sale in a place where it never snows or a more pervasive issuelike having so many meetings scheduled there's no time left to actually solve any problemsdysfunction within large organizations is so prevalent that most people either accept it as an inevitable fact of corporate life or assume someone else will deal with it. But must it be this way? Goldstein's answer to this is a resounding No! In Read more