Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight free ebook download.

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Woo, Wow, and Win: Service Design, Strategy, and the Art of Customer Delight free ebook download

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Management

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Author(s):	no autor

Date:	2021	Format:	epub	Language:	English	ISBN/ASIN:	0062415697
Pages:	336	OCR:		Quality:		ISBN13:
Uploader:	topron	Upload Date:	7/1/2022 8:02:06 AM

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In this pioneering guide, two business authorities introduce the new discipline of Service Design and reveal why trying new strategies for pleasing customers isnt enough to differentiate your businessit needs to be designed for service from the ground up.
Woo, Wow, and Win reveals the importance of designing your company around service, and offers clear, practical strategies based on the idea that the design of services is markedly different than manufacturing. Bestselling authors and business experts Thomas A. Stewart and Patricia OConnell contend that most companies, both digital and brick-and-mortar, B2B or B2C  are not designed for serviceto provide an experience that matches a customers expectations with every interaction and serves the companys needs. When customers have more choices than ever before, study after study reveals that its the experience that makes the difference. To provide great experiences that keep customers coming back, businesses must design their services with as much care as their products.
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	Title	Link	Password	Size (MB)	Thank to	Inform Admin
3131251	Book	https://nitro.download/view/E9388C1DE8F6...		0.00	topron

Tags: Customer Delight Design Service Strategy

Title	Link	Password	Size	Reason

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